At EXONAY, we believe bringing thoughtfully designed furniture into your home should be a smooth and enjoyable experience.

This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered from the moment you complete your purchase until it arrives at your door.

Our Shipping Commitment

EXONAY creates functional furniture and home organization solutions designed to make everyday spaces more comfortable, practical, and beautiful.

To provide customers with better product availability and efficient delivery, we work with carefully selected fulfillment partners and distribution networks.

This approach allows us to:

✔ Provide access to thoughtfully designed home products
✔ Maintain fair pricing by improving supply efficiency
✔ Reduce unnecessary storage and handling processes
✔ Deliver products safely and reliably to customers

We appreciate your understanding that quality furniture requires careful preparation and secure transportation.

1. Order Processing & Shipping Costs

Every EXONAY order goes through a preparation process before shipment.

Order Processing Time

Please allow:

2–5 business days

for order verification, quality inspection, packaging, and shipment preparation.

During promotional periods, holidays, or high-demand seasons, processing may require additional time.

Shipping Fee

Shipping costs are calculated based on your order details and delivery location.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

2. Estimated Delivery Schedule

Delivery times may vary depending on product availability, destination, and carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed arrival dates.

Factors such as weather conditions, carrier delays, or local transportation issues may affect delivery times.

We appreciate your patience while your order makes its way safely to your home.

3. Shipment Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to update after shipment confirmation
• Some packages may show limited movement while traveling between carrier facilities
• Delivery progress will become more accurate once the package reaches the destination region

If you experience any tracking concerns, our support team is happy to assist.

4. Taxes, Duties & International Deliveries

For international shipments, additional customs requirements may apply depending on the destination country.

Customers may be responsible for:

• Import duties
• Customs charges
• Local taxes or fees required by their country

EXONAY is not responsible for delays caused by customs inspections or government clearance procedures.

Customs policies differ by location, so we recommend checking local regulations if you are ordering internationally.

5. Order Changes & Cancellations

We begin preparing orders promptly to ensure efficient delivery.

If you need to update your shipping information or request an order cancellation, please contact us as soon as possible.

Requests should be submitted within:

12 hours after placing your order

Once your order has entered the fulfillment process, we may no longer be able to make changes or cancel the shipment.

Please contact:

support@exonay.com

for assistance.

6. Damaged, Missing, or Lost Packages

Your satisfaction is our priority.

Damaged Items

If your order arrives damaged:

Please contact our customer support team within 72 hours of delivery and provide:

• Photos of the damaged package
• Photos of the product condition
• Your order number

After review, we will work with you to provide an appropriate solution, including replacement assistance when applicable.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit:

EXONAY will assist in resolving the issue and arrange a suitable solution.

7. Contact Information

For any shipping-related questions, please contact our customer support team.

Greenrange Furniture Company Inc

2778 Shelburne Falls Rd
Hinesburg, Vermont, 05461-9781
United States

Phone: (802) 747-8564

Email: support@exonay.com

Thank You for Choosing EXONAY

We appreciate your trust in EXONAY.

Every piece we provide is designed to bring more comfort, organization, and beauty into your everyday living space.

Thank you for allowing us to be part of your home.

EXONAY — Thoughtful Design. Better Living.